Support
Help with Hunt of Secrets
Find practical guidance for sign-in, hunt creation, camera recognition, purchases, privacy, and account deletion.
Contact Support
Hunt of Secrets is operated by EVL LABS, MB. For help, privacy questions, or account deletion, email support@ev1labs.com.
Use Support For
- Apple or Google sign-in issues.
- Game generation failures or very slow generation.
- Camera or object recognition problems.
- Incorrect false positive or false negative object matches.
- Unreadable UI text, broken layout, or language mix-ups.
- Account deletion or privacy questions.
- Payment or subscription questions after paid features are enabled.
Useful Details To Include
- App version and build number.
- iPhone model and iOS version.
- Sign-in provider, without sending passwords or tokens.
- What screen you were on and what you tapped.
- For camera issues: whether the app matched a wrong object or missed the correct object.
Do Not Send
- Passwords, Apple ID passwords, API keys, private keys, tokens, or recovery codes.
- Payment card data.
- Precise home address or sensitive location details.
- Private object-photo sets unless explicitly needed to understand the issue.
- Screenshots that show faces, personal documents, payment cards, or private rooms you do not want reviewed.
Account Deletion
Account deletion is available inside the app from Settings > Account > Delete Account. More details are available on the Account Deletion page.